![]() =current.short_description.split(‘:’).trim() I have used the scratchpad to store the extracted value. I have no field in the change request, where the device name is entered separately, therefore I had to extract it from the description. Child: Change Request – System Build Tasks.Catalog item workflows use variables defined in the form and do not display the inputs tab in the workflow properties.Īs I struggled with the documentation from ServiceNow about these input variables, I wanted share an example how I used an input. Workflow inputs are only available in workflows which are not used for Catalog items (using the table Requested Item = sc_req_item). I cannot guarantee, that it works in other releases or will be replaced by new functionality in newer releases.Ī workflow input is a string variable, which can be defined within a child workflow and to transfer data from a parent workflow.Īn input can be necessary, if a value, which was created within the parent workflow, needs to be used within the sub workflow and no existing form field could be used to write that value to. You can see that the task is created 6 min after the original alert.Īttention: This system property is tested in the Jakarta release. With 6 min delay most of the short outages should not create Incidents. Why did I select 6 min? The reason is that the SCOM connector by default checks every 2 min. Here you can see, I have entered 360 for 6 minutes. Name the new property evt_mgmt.alert_rule_delay, select Type integer and enter a value in seconds.Enter sys_properties.list in the filter navigator and press Enter.With that solution you handle all alerts in the same way and you cannot have exceptions. To avoid that you can create a system property, which will generally delay the process of the alert action rules. This can create false incidents if you already have remediation tasks implemented which fire, when an alert is raised (one example is automatic recovery actions in SCOM). I hope you will try out this free training and give feedback to ServiceNow to further improve this offer.īy default ServiceNow processes the alert action rules directly when the alert is created. The free content will be displayed directly and you can see how far you are as it tracks your status.Īfter completing the course you can rate it. Training, where you need to book a class (purchase), will show the link Select a class. The training has a lot of videos and knowledge questions, so that you can check if you understood the content. The training is also categorized into knowledge levels so you can decide, if you have sufficient knowledge.įrom the free training I can highly recommend the CMDB fundamentals training, as this gives a very good overview of how the CMDB is structured and how it can be filled. When you open one of the learning paths, you can see, how long you probably will need to fulfill this, which trainings and certifications you need, what is mandatory and which badges you get. With Add to plan you can add this path to your learning plan. In the screenshot above you can see already, that two of the training paths will have a micro certification included. I am missing a search option, but as this is still relatively new, this be implemented in a future update. You can filter the trainings by Role, Level and Product. The trainings are grouped into learning paths, which can contain free content and payed content, but it shows you what you need to know and book to get a badge/certification for this path. If you scroll down more, then you get the list of available trainings. Vouchers are only displayed here, if you attended a training class, which includes a voucher for a certification (i.e. Click through the available tabs (My Learning Plan, My Badges, My Certifications, My Transcript, My Vouchers) to see your status. If not, then contact ServiceNow support.īelow your profile information there is interesting information about what you already accomplished related to training. This can take a while, and I still get an error message after I logged in, but the certifications should be displayed. With that your mainline certifications are also recognized.Īfter entering your email address and saving it, you certifications should be linked. Once you logged in, you can see, your achievements.īrowse to your profile (circle with your acronym) to also link you Webassessor account. You need to register an account or use your existing ServiceNow account ID to login. ServiceNow introduced its new learning portal NowLearning a in the second half of 2019 and moved with that some training and certification options into a central place. I am using Nowlearning a lot these days and recommend this warmly to you as a lot content is for free.
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